Refund policy
Product Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@sanghinga.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@sanghinga.com.
Product Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Product Exceptions / non-returnable items
Perishable goods, custom products (such as special orders or personalized items), and personal care goods are ineligible for returns. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Product Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Product Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Product Warranty
We and our partners offer different warranties for products. If the defects or damages for your received product are within the warranty scope, you may reach out to us for the warranty claim. Please note that all warranty claims are subject to approval upon inspection of the defective or damaged product.
Service Refunds
Customers are entitled to full or partial refunds in the following events prior to, during or after the services:
- Company or Seller cancellations
- Oversold services
- Sudden unavailability or interruption of availed service(s) due to causes attributable to Company or to its Sellers
- Seller specific terms and conditions
- Any and all other causes attributable to Company or to its Sellers
Customers are not entitled to full or partial refunds in the following events prior to, during or after the services:
- Absence
- Personal Issues
- Personal Itinerary Changes
- Getting sick, injured or any other health related concern
- "Change of Mind"
- Unruly, dishonest and generally undesirable behavior causing danger, conflict, injury, harm, damage or disruption to Company, its Sellers, or any other person or property.
- Mismatched expectations with actual service
- Unsatisfactory Services (unless such services come with a money-back guarantee as declared by Company or its Sellers)
- Seller specific terms and conditions
- Any and all other causes attributable to Customer
For all cases, investigations will be made into the matter to determine if full or partial refund to you is justified.
Refund Method
Company will process the refund using reverse transactions or through an alternative method as coordinated with Customers.